As a result of constantly new technologies, in addition to ensuring the technical improvement of its employees, the company must also meet several other quality processes. Although these processes are no longer so obvious on the outside, they ensure the administrative operation of the company and the protection of its employees. They therefore have a fundamental influence on the proper functioning of the company and thus bring long-term and reliable value to its customers.
Examples of such internal processes are all certifications required for work at heights, work with the help of climbing equipment, electrical certification, ISO certification, work safety, first aid, data protection of our customers and many others.
Therefore, if the installation company is to function properly, bring the customer 100% long-term results and protect his investment, it must have a perfectly functioning system of training its employees at all technical levels, as well as at the level of its own internal processes.
BACKBONE is one of the few companies in addition to installation teams selected according to very strict rules, as well as a team of certified professional Field Engineers who perform internal quality control of installation, integration and commissioning of technology, measurement, and other service interventions. Not only thanks to this, the BACKBONE company is directly involved in the creation of installation and integration standards in a number of projects and is able to provide its customers with top technical support very similar to the level of the technology manufacturers themselves. In this way, it creates or helps its customers to create construction processes in such a way as to ensure their maximum efficiency and functionality. BACKBONE employees benefit from the best possible technical education, which they receive both through participation in workshops dealing with new systems and through regular training on existing systems.
The company also uses its own e-learning portal to continuously verify the knowledge of its employees and to ensure immediate access to all new directives and changes in installation standards, even when our employees are in the field throughout Europe. Our Quality team controls the quality of installations directly after completion in the field or remotely from the back office using internal video audits. The BACKBONE company is thus able to provide a comprehensive system of education and quality control, which has long been reflected in the excellent results that the company achieves in the quality evaluations performed regularly by its customers. We have been successful in gaining it for many years.